Shipping & Returns
When will I receive my order?
Your order will be shipped by Australia Post.
- Metro Areas: Orders placed before 10am AEST Monday - Friday will be delivered within 3 business days.
- Regional Areas: Orders placed before 10am AEST Monday - Friday will be delivered within 5 - 7 business days.
Orders placed on the weekend will usually be processed within the next business day.
Occasionally unavoidable delivery delays may occur. Orders and delivery to some rural areas may be subject to delay.
Postage and handling costs
All orders over $23.00 are shipped for FREE Australia wide. Orders under $23.00 are at standard Australia Postal rates.
Changing your shipping address.
We know you want your order fast so our team at the warehouse aim to process and pack your order as quickly as possible which means we're unable to make changes once you've placed it. This includes changing the delivery option, delivery address or payment method.
As we are currently only operating in Australia, only shipping within Australia is free for orders of $23.00 or above. We can ship orders internationally, but you will be subject to regular international shipping rates. As we set up our distribution centres in other countries, then the free postage will apply in those countries.
Do you deliver to a PO Box Address?
Yes, we can deliver to any PO Box in Australia.
What happens if my items get lost in the mail?
If you have received a shipping confirmation email, but have not received your order within the specified timeframe, please contact Australia Post here and quote your tracking number. You can find these details within your shipping confirmation email. You can track the progress of your order at any time by clicking the tracking link contained within your shipping confirmation email. If the matter is not resolved through the postal company, please contact us at email@example.com for assistance.
How can I track my order?
You can track the progress of your order at any time by clicking the tracking link contained within your shipping confirmation email or contact us at firstname.lastname@example.org
Can I ship an order as a gift?
Yes you can. Just put the recipients details in the shipping section when you're checking out, but use your email, and include your details in the billing section. All our orders are individually wrapped for gift presentation.
What happens if I receive an incorrect item?
Bugger! On the odd occasion a mix up may occur. If you believe you have received an incorrect item, please send details together with a photo to our Customer Service team at email@example.com.
Shipping? We do shipping... and it's FREE, Australia wide for all orders over $23.00.
At BUMNOSED we make premium products. We stand by the quality of our products and offer a 6 month replacement warranty on all BUMNOSED products purchased from our online store, or from any of our authorised retailers throughout Australia. Proof of purchase is required.
What is your Returns Policy?
We want you to be 100% happy with your new products
If, for any reason you're not happy with your online order or have ordered the wrong product and wish to return it, we're happy to offer a refund or exchange within 30 days of purchase, provided that:
- The item has not been worn
- The product is returned in its original packaging with tags attached
- A printed copy of the order invoice e-mail with details of the reason for return is supplied
Other things you need to know
We only accept returns for products purchased online at www.bumnosed.com
If you purchased your Bumnosed product from another Bumnosed Authorised Retailer in Australia, please return to the place of purchase with your original receipt so that an exchange or refund can be organised. Keep in mind that each store will have their own return policies and these may differ from Bumnosed policy.
How do I exchange an item?
Something not right with your order? We'll happily accept exchanges up to 30 days after purchase. Exchanging an item is simple - just follow these two easy steps!
1. Place the original item(s) (with tags attached) along with the original order confirmation email in a mail bag. Please include a note with the reason for return on the invoice.
2. Mail to:
PO Box 5182
Perth WA 6009
We recommend Registered Post and saving the tracking number as Bumnosed is not accountable for missing items. Don't forget, return mail costs are the responsibility of the customer.
Once your item is returned and the item(s) have been accessed, we'll email you within 5 business days of receipt for confirmation.
What if my product is faulty?
We pride ourselves on the quality, comfort and style of our product.
If you believe you have a faulty product we can help you out. We offer 6 month replacement warranty on all Bumnosed purchases from our online store, or from any one of our authorised retailers throughout Australia. Our process to analyse faulty claims is really easy - just send us an email at firstname.lastname@example.org and we'll take a look.
Unfortunately we will not replace items that we reasonably believe to be worn or damaged through improper use.
What happens to my online return when it reaches Bumnosed?
Once your item(s) for exchange is received and assessed, we'll email you details of your online credit note code within 5 business days of receipt. Don't forget - the code is only valid for use online at www.bumnosed.com.
Your refund will be processed within 2-5 business days following receipt and assessment of the item(s) for return. Refunds will be processed via your original method of payment. Please allow up to 5 business days for funds to appear back in your account.