Shipping policy
When will I receive my order?
Your order will be shipped by Australia Post.
- Metro Areas: Orders placed before 10am AEST Monday - Friday will be delivered within 3 business days.
- Regional Areas: Orders placed before 10am AEST Monday - Friday will be delivered within 5 - 7 business days.
Orders placed on the weekend will usually be processed within the next business day.
Occasionally unavoidable delivery delays may occur. Orders and delivery to some rural areas may be subject to delay.
Postage and handling costs
All orders over $110 are shipped for FREE Australia wide. Orders under $110 are at standard Australia Postal rates.
Changing your shipping address.
We know you want your order fast so our team at the warehouse aim to process and pack your order as quickly as possible which means we're unable to make changes once you've placed it. This includes changing the delivery option, delivery address or payment method.
International Shipping
As we are currently only operating in Australia, only shipping within Australia is free for orders of $110.00 or above. We can ship orders internationally, but you will be subject to regular international shipping rates.
Do you deliver to a PO Box Address?
Yes, we can deliver to any PO Box in Australia.
What happens if my items get lost in the mail?
If you have received a shipping confirmation email, but have not received your order within the specified timeframe, please contact Australia Post here and quote your tracking number. You can find these details within your shipping confirmation email. You can track the progress of your order at any time by clicking the tracking link contained within your shipping confirmation email. If the matter is not resolved through the postal company, please contact us at info@bumnosed.com for assistance.
How can I track my order?
You can track the progress of your order at any time by clicking the tracking link contained within your shipping confirmation email or contact us at info@bumnosed.com
Can I ship an order as a gift?
Yes you can. Just put the recipients details in the shipping section when you're checking out, but use your email, and include your details in the billing section. All our orders are individually wrapped for gift presentation.
What happens if I receive an incorrect item?
Bugger! On the odd occasion a mix up may occur. If you believe you have received an incorrect item, please send details together with a photo to our Customer Service team at info@bumnosed.com.
